UMIN-ICDS Clinical Trial
| Unique ID issued by UMIN | UMIN000051352 |
|---|---|
| Receipt number | R000058586 |
| Scientific Title | Is organizational intervention using Layered Voice Analysis (LVA) effective in addressing operator mental health in call centers? |
| Date of disclosure of the study information | 2023/06/15 |
| Last modified on | 2023/12/14 14:14:05 |
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Basic information
Public title
Is organizational intervention using Layered Voice Analysis (LVA) effective in addressing operator mental health in call centers?
Acronym
Is organizational intervention using Layered Voice Analysis (LVA) effective in addressing operator mental health in call centers?
Scientific Title
Is organizational intervention using Layered Voice Analysis (LVA) effective in addressing operator mental health in call centers?
Scientific Title:Acronym
Is organizational intervention using Layered Voice Analysis (LVA) effective in addressing operator mental health in call centers?
Region
| Japan |
Condition
Condition
Mental health
Classification by specialty
| Psychiatry | Adult |
Classification by malignancy
Others
Genomic information
NO
Objectives
Narrative objectives1
This study aims to devise a new organizational intervention program using Layered Voice Analysis (LVA), a voice analysis technology, to test its effectiveness in preventing operator mental health in call centers.
Basic objectives2
Efficacy
Basic objectives -Others
Trial characteristics_1
Trial characteristics_2
Developmental phase
Assessment
Primary outcomes
CES-D (The Center for Epidemiologic Studies Depression Scale)
Key secondary outcomes
UWES (Utrecht Work Engagement Scale), WHO-HPQ (Health and work Performance Questionnaire), PSQI (pittsburgh sleep quality index), Unidentified complaint (eg., headache, neck pain, dizzy, low back pain), Work motivation and performance (eg., Call Per Hour, Average Handing Time)
Base
Study type
Interventional
Study design
Basic design
Parallel
Randomization
Randomized
Randomization unit
Individual
Blinding
Single blind -participants are blinded
Control
Placebo
Stratification
NO
Dynamic allocation
NO
Institution consideration
Institution is not considered as adjustment factor.
Blocking
NO
Concealment
Pseudo-randomization
Intervention
No. of arms
4
Purpose of intervention
Educational,Counseling,Training
Type of intervention
| Other |
Interventions/Control_1
The participatory approach group by LVA. (Baseline-12weeks)
Interventions/Control_2
Line care from supervisor using LVA. (Baseline-12weeks)
Interventions/Control_3
Normal line care from supervisor. (Baseline-12weeks)
Interventions/Control_4
Active control. (Baseline-12weeks)
Interventions/Control_5
Interventions/Control_6
Interventions/Control_7
Interventions/Control_8
Interventions/Control_9
Interventions/Control_10
Eligibility
Age-lower limit
| 18 | years-old | <= |
Age-upper limit
| 64 | years-old | >= |
Gender
Male and Female
Key inclusion criteria
a) Department: call center operators working in Operations Section 1 and Operations Section 2.
b) Age: working-age population (18-64y).
c) Gender: any gender.
d) Length of service: 3 months or more (because many job mismatchers leave within 3 months).
Key exclusion criteria
a) Persons attending a hospital for mental illness at the start of the survey.
b) Managers (section chiefs, deputy section chiefs, chiefs, etc.) and leaders of each team.
Target sample size
100
Research contact person
Name of lead principal investigator
| 1st name | Ebara |
| Middle name | |
| Last name | Takeshi |
Organization
Institute of Industrial Ecological Sciences, University of Occupational and Environmental Health, Japan
Division name
Department of Ergonomics
Zip code
807-8555
Address
1-1, Iseigaoka, Yahatanishi-ku, Kitakyushu-shi, Fukuoka, Japan
TEL
093-691-7458
ebara@med.uoeh-u.ac.jp
Public contact
Name of contact person
| 1st name | Takeshi |
| Middle name | |
| Last name | Ebara |
Organization
Institute of Industrial Ecological Sciences, University of Occupational and Environmental Health
Division name
Department of Ergonomics
Zip code
807-8555
Address
1-1, Iseigaoka, Yahatanishi-ku, Kitakyushu-shi, Fukuoka, Japan
TEL
093-691-7458
Homepage URL
ebara@med.uoeh-u.ac.jp
Sponsor or person
Institute
University of Occupational and Environmental Health, Japan
Institute
Department
Personal name
Funding Source
Organization
ES JAPAN Corporation
Organization
Division
Category of Funding Organization
Profit organization
Nationality of Funding Organization
Other related organizations
Co-sponsor
ES JAPAN Corporation
CENTRIC Corporation
Name of secondary funder(s)
IRB Contact (For public release)
Organization
Ethics Committee of Medical Research, University of Occupational and Environmental Health, Japan
Address
1-1, Iseigaoka, Yahatanishi-ku, Kitakyushu-shi, Fukuoka, Japan
Tel
093-691-7205
daigakukanri@mbox.pub.uoeh-u.ac.jp
Secondary IDs
Secondary IDs
NO
Study ID_1
Org. issuing International ID_1
Study ID_2
Org. issuing International ID_2
IND to MHLW
Institutions
Institutions
Other administrative information
Date of disclosure of the study information
| 2023 | Year | 06 | Month | 15 | Day |
Related information
URL releasing protocol
Publication of results
Unpublished
Result
URL related to results and publications
Number of participants that the trial has enrolled
68
Results
Results date posted
Results Delayed
Results Delay Reason
Date of the first journal publication of results
Baseline Characteristics
Participant flow
Adverse events
Outcome measures
Plan to share IPD
IPD sharing Plan description
Progress
Recruitment status
Completed
Date of protocol fixation
| 2023 | Year | 04 | Month | 19 | Day |
Date of IRB
| 2023 | Year | 06 | Month | 12 | Day |
Anticipated trial start date
| 2023 | Year | 06 | Month | 15 | Day |
Last follow-up date
| 2025 | Year | 03 | Month | 31 | Day |
Date of closure to data entry
Date trial data considered complete
Date analysis concluded
Other
Other related information
Management information
Registered date
| 2023 | Year | 06 | Month | 15 | Day |
Last modified on
| 2023 | Year | 12 | Month | 14 | Day |
Link to view the page
Value
https://center6.umin.ac.jp/cgi-open-bin/icdr_e/ctr_view.cgi?recptno=R000058586
| Research Plan | |
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| Registered date | File name |
| Research case data specifications | |
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| Registered date | File name |
| Research case data | |
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| Registered date | File name |
